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Author: Danny Koontz

Underpromise Then Overdeliver

September 9, 2021by Danny KoontzBlog, Facilities Management, Service & Maintenance

building trust, communication, customer service, facilities management, Facilities Manager, Food Equipment, food equipment service, Service Company

We all are aware that our words spoken mean volumes and in business can be the difference between solidifying a customer relationship or losing one. As a former facilities manager for over 3 decades, I depended on my vendor partners to keep me informed of what was happening and when it was happening. If my vendor partner promised dates and...

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